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### Reference > Zendesk ticket Url ### Preconditions <!--- Provide a more detailed information of environment you use --> 1. Magento version: 2. Opayo module version: <!--- Additioanl preconditions, e.g.: PHP & MySQL version, etc.. --> ### Steps to reproduce <!--- Provide a set of unambiguous steps to reproduce this bug include code, if relevant --> 1. 2. 3. ### Expected result <!--- Tell us what should happen --> 1. ### Actual result <!--- Tell us what happens instead --> > Screenshot, logs